Terms and Conditions

Deposits and Balance Payments

(a) Leisure Travel: A minimum per person deposit of 25%, based on the total value of the reservation must be paid at the time of booking to confirm your reservation. TGC reserves the right to ask for additional amounts if your travel program requires us to book and pay for flights or other upfront costs. Higher deposit amounts may also be requested according to offers contracted or terms of specific promotional offers. This will be made clear at the time of booking. Balance payments will be due no less than 60-days prior to your date of travel and/or as noted on your deposit invoice. Bookings made less than eight weeks before date of travel must be paid in full at the time of booking. If the balance is not paid at least 4-weeks before date of travel, we reserve the right to cancel your holiday, retain your deposit and apply cancellation charges as set out in the “Cancellation charges” section.

(b) Events & Tournaments: A minimum per person deposit based on the total value of the reservation, must be paid at the time of booking to confirm your individual or team reservation. Specific deposit terms may differ for each program. Balance payments will be due no less than 60-days prior to your date of travel and/or as noted on your deposit invoice. Bookings made less than eight weeks before date of travel must be paid in full at the time of booking. If the balance is not paid at least 4-weeks before date of travel, TGC reserves the right to cancel your holiday, retain your deposit and apply cancellation charges as set out in the “Cancellation charges” section.

Payment methods

For all bookings TGC requires payment by credit card or check. For credit card payments, TGC uses Square, a secure, online credit card processing solution. If you choose to pay by credit card, you will be emailed Square invoices for your deposit and balance payments to upload your credit card information. All credit card payments incur a 6% processing fee, which is non-refundable. Square accepts all major credit cards. For payments by check, TGC invoices will be issued upon request. Please make checks payable to TGC SPORTS LLC unless otherwise noted. Checks should be mailed to TGC SPORTS LLC, PO Box 632, Lahaska, PA, 18931.

Changes to Confirmed Bookings

If, after your confirmation has been issued and your deposits have been paid, you wish to make a change, any applicable fees or penalties will be based on the terms of the resort(s), golf course(s), or event(s) you have booked. TGC will assist you in understanding these terms when changes are requested. Any changes must be made 30-days prior to your date of travel. In the event changes are requested less than 30-days from your date of travel, TGC will make its best efforts to facilitate any changes and avoid passing on any unexpected cost increases.

Unexpected Cost Increases

Should TGC incur an increase in the cost of your booking, whether due to changes you request after deposit and balance payments are paid, caused by currency exchange rate fluctuations, transportation costs (including the cost of fuel), or any other unexpected situations not contemplated in your booking terms, TGC will absorb the first 2% of the cost increase, but thereafter you will be required to meet any increase. If that surcharge amounts to more than 10% of the booking price, then you may cancel and receive a full refund of all money paid, less the 6% credit card processing fee if applicable. This unexpected cost increase refund will be honored providing the cancellation is made within 7-working days of the issue date of the revised confirmation for your booking invoice. No unexpected cost increase refunds will be honored less than 30-days prior to your departure.

Cancellation Charges

You may cancel your booking at any time. All cancellation requests must be communicated to TGC in writing. Airline reservations booked by TGC, will be charged to the customer’s credit card plus a $50 per ticket booking fee. Cancellation and refund terms will be based on the airline and credit card terms used. The $50 per ticket booking fee is non-refundable. For Land/Golf Packages the following TGC cancellation policies apply unless otherwise stated on your invoice:

(a) Cancellations outside the 30-day arrival window…

  • Full Refund less the 10% TGC booking fee

  • Or we can retain the funds already deposited and rebook for a future date

(b) Cancellations inside the 30-day arrival window…

  • 30-21 days before arrival for a 75% refund

  • 21-14 days before arrival for a 50% refund

  • 14-17 days before arrival for a 25% refund

  • 7-0 days before arrival for no refund

For cancellation more than 30-days from date of travel, unless noted otherwise on your TGC booking invoice, cancellation options will be based on the terms set forth by the resort(s), hotel(s), golf course(s), or event(s) you’ve booked. TGC will assist you in understanding these terms when cancellations are requested.

(a) In the event your booking is totally refundable, TGC will request a transfer of any pre-paid funds back to TGC. Once funds are received, TGC will issue your refund by check. For bookings paid by credit card, the refund will also be made by check, less the 10% processing fee.

(b) For cancellations that incur penalties, TGC will request a transfer of any pre-paid funds back to TGC less the suppliers penalty. Once pre-paid funds are received from the supplier, TGC will issue your refund by check. For bookings paid by credit card, the refund will be made less the 10% processing fee.

(c) For bookings deemed “non-cancellable” by supplier(s), the penalty charge will be 100% of the total booking cost. In instances where a supplier has a “no cancel” policy, TGC will alert customers and indicate the non-cancellation terms on the TGC invoice.

Travel Insurance

TGC is pleased to offer customers travel protection through its partnership with GolfSafe, a third party travel insurance company and leader in the industry, and one of the only ones to provide a CANCEL FOR ANY REASON (CFAR) plan. GolfSafe’s travel protection programs are underwritten by Nationwide Mutual Insurance Company. TGC strongly encourages all clients to secure third-party travel protection. While many credit card companies, airlines and health benefits programs offer travel-specific coverage, their policies often lack comprehensive benefits and coverage which and can leave you with out-of-pocket expenses for unforeseen travel costs and cancellation fees. GolfSafe’s travel protection plans are regarded to be the most comprehensive in the industry and provide protection against financial loss resulting from trip cancellation or delays, theft and loss of valuables, emergency medical expenses and even personal liability expenses you may incur while on your holiday. GolfSafe plans also include access to 24-hour emergency assistance for circumstances when you may need help and/or need to be returned home in the event of a medical emergency. With GolfSafe, TGC customers can also protect the cost of flights and additional travel plans, or even separate trips, not booked directly with TGC. All quotes, customer service, purchases and fulfillment for travel protection is provided by GolfSafe directly.

CLICK HERE to learn more about GolfSafe or get a quote.

Accommodation

Your accommodation is usually reserved for check-in from 3 pm, on the day of your arrival. In most cases, rooms must be vacated by 11 am on the last day of your trip. (Times referred to above are local times). For all-inclusive resort bookings, most properties will provide guest credentials that allow for you to begin your meal plan benefits upon arrival.

While TGC endeavors to establish strong working relationships with its lodging partners, TGC does not exercise any direct control over the running of the hotels, resorts or self-catering accommodations we book on your behalf. TGC cannot accept liability for any acts or omissions on the part of the management of these suppliers.

Golf

While TGC endeavors to establish strong working relationships with its golf course partners, TGC does not exercise any direct control over the running of the golf courses. TGC cannot accept liability for any acts or omissions on the part of the management of these suppliers. Tee time reservations and/or green fee vouchers will only be valid for the date and time reserved via your booking. They are non-transferable and refunds are not possible, unless the course concerned is unexpectedly closed or at the course concerned soles discretion .

Some resorts/golf courses may require handicap certificates before accepting visitors, which we will endeavor to advise you of at the time of booking. While a certificate of playing ability is not essential on all courses, the appropriate golfing etiquette and knowledge of golfing rules is expected, and each resort/golf course reserves the right to refuse access if it is judged that individuals do not display the required etiquette and/or knowledge. TGC cannot be held responsible in circumstances where these considerations are breached. Many overseas golf courses require handicap certificates. While TGC will endeavor to provide advance confirmation on your behalf when confirming the booking, it is your responsibility to obtain one before your departure and have it on your person should review of the certificate be requested.

Each golf course sets its own inclement weather policy. All decisions regarding partial refunds or green fee vouchers are solely at the discretion of the golf course and are final. TGC cannot be held responsible should inclement weather prevail.

Golf Carts & Caddies

Your TGC quote and booking confirmation will note applicable arrangements for golf carts and caddies. In most cases, unless otherwise noted, golf cart use is included in all golf packages for suppliers which offer them. As is the case with many overseas courses, particularly those in the UK, Scotland, and Ireland, where golf carts are not common-place, the cost for alternative options such as caddies and hand trolleys will be noted. Unless otherwise noted by TGC, the costs for caddies and hand trolleys shall be paid for locally. At any time, golf courses can decide not to allow the use of golf carts because of adverse weather or other reasons. TGC cannot be held responsible for these unexpected changes to your reservation.

Travel Documents

Confirmed Itineraries, Pre-Arrival Information Packets and other travel related documents will normally be forwarded to you 14-21 days prior to departure, provided the balance of your account has been paid in-full. If traveling overseas, please ensure that your passport is valid for the countries to be visited and you have secure any additional visas if required. A valid driver license is required for all car rentals. TGC also recommends you have a copy of your registration document and insurance certificate with you when renting a vehicle. Unused car rentals cannot be refunded unless you have alerted the supplier beforehand and they have agreed to refund TGC.

Planning Your Holiday

TGC advises you to plan your journey carefully. When arranging crossing times, please ensure that you allow sufficient flight transfer, driving or train times, and other related logistics in order to reach your destination(s) at the correct time. TGC cannot be held responsible for any costs incurred due to your late arrival at either a hotel, golf course, or pre-arranged transfer. TGC strongly recommends that you advise the hotel by telephone if you plan to arrive after 6 p.m. (local time)

Conditions of Carriage

If requested to be secured by TGC as part of your booking, all flights, cross-Channel Ferry, Car Rentals, Rail and Motor Coach tickets are issued subject to conditions of the Carriers. TGC cannot accept liability for any injury, damage, loss or expense resulting from any delay, act or omission on the part of the Carriers or their employees

Complaints

If you have a complaint or experience any problems during a trip booked by TGC, please inform the supplier concerned as soon as possible. You can also ask them to contact TGC immediately to address any questions or concerns. Once you’ve communicated your complaint to the supplier, please call or email TGC as soon as possible. All verbal complaints must also be submitted in writing. If the matter cannot be rectified at the time of notice, you must notify TGC in writing within two weeks of completion of your trip. Upon receipt of your complaint TGC will investigate your concerns and address them with the concerned supplier. TGC will seek a reasonable and customary solution to your complaint. Failing to follow this procedure may affect your entitlement to claim compensation where this would or may otherwise have been appropriate.

Travel Delay & Disruption Preparedness

Should unexpected travel delays occur please ensure you travel protection insurance and/or sufficient funds to pay for any additional expenses, as these are your responsibility. TGC also suggests you travel with a change of clothes, personal toiletries, and any required medications in your carry-on luggage. TGC will do everything possible to assist clients faced with delayed and/or cancelled departures, but TGC cannot accept liability. As previously noted, all clients are strongly advised to obtain third-party travel Insurance which typically contains a comprehensive Delay Protection coverage. You are also responsible for ensuring that you are at the correct departure point at the correct time per your pre-arranged itinerary. TGC cannot be liable for any loss or expense suffered by passengers because of their late arrival at any departure point. TGC also reserves the unconditional right to refuse a booking or terminate a passenger’s trip in the event of unreasonable conduct. If you are prevented from travelling because, in the opinion of any person in authority, you appear to be unfit to travel, or likely to cause discomfort or disturbance to other passengers, TGC’s responsibility for your booking thereupon ceases. In this case, full cancellation charges will apply and TGC will be under no obligation whatsoever for any refund, compensation or costs you may incur.